HOW IMPORTANT IT IS FOR BUSINESSES TO UNDERSTAND THEIR CUSTOMERS- VISION OF TOMAS GORNY

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Today’s consumers expect personalized and immediate responses from businesses. Many companies try to meet these expectations by differentiating their brands from the rest and through tailoring timely and targeted customer experience based on real-time insights and analytics. But even after such amendments, the companies, and large enterprises fail to understand their customers’ needs.

Tomas Gorny’s Vision

Even though companies are seen talking about building strong relationships with their consumers, they hardly imply their ideas to keep them closer. Tomas Gorny says that running a company is a different thing and understanding your customers’ needs and behavior is another. Only complex business-customer relationship management algorithms could maintain and develop strong relationships with the customers.

According to him, companies have more to listen from their customers but they fail to understand the feedback. With that said, most companies fail in their efforts to understand the needs and true wants of their customers. 

Why Is Building Customer Relationship Important for Businesses?

Fostering meaningful relationships is essential and crucial in life as well as in business. If we talk about interpersonal relationships, we need mutual benefits, trust, loyalty to form pillars of growth. Similarly, when businesses prioritize their customers’ needs, they are most likely to thrive and grow.

Building long-term relationships with customers is hard. That is why most of them consider short routes for easy profits. But Tomas Gorny has come up with a potential solution to all this.

What’s Tomas Gorny’s Mission?

His vision and mission are to help the businesses with setting up for success with intuitive and powerful technologies on Nextiva.

Tomas genuinely believes that a business is more than just a monetized platform. Financial outcomes do not mean anything to him if businesses are not leaving a mark on their customers’ minds and empowering them. So, the main motive of the tech-savvy Tomas is to empower businesses to use reliable and innovative technology like Nextiva.

Through his development, he has and aims to galvanize employers, employees, businesses, customers, and partners with the best tools in the respective industry for proper business growth and awareness.

Tomas lives for innovation and so his development, Nextiva. The motive behind developing Nextiva was interesting. He used to experience phone system issues for his early companies. However, there was no possible reliable solution in the market.

That’s why he is here to help businesses in simplifying communications and interactions with the customers. He prioritizes helping businesses regardless of their size and industry.

He first drew his vision on a napkin. Since then, it has been a long and tough way but now, it’s the beginning of his vision and his development, Nextiva is venturing into a new trend- a new territory.

According to Tomas, Nextiva is an innovative technology with a single workspace and platform that provides a solution for the near future. 

Tomas Gorny hopes that businesses would make their communication strategies stronger in collaboration with NextOS.

 

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