MyHelloLine is a loneliness intervention phone service that meets the growing need of seniors who are isolated. MyHelloLine reaches out to seniors each week for social engagement.
“A friendly ‘hello’ and good conversation matters. We check in, get to know each other, and share stories and experiences each week,” said Beth Sanders, Founder and CEO of LifeBio, Inc. and MyHelloLine.
MyHelloLine programs into the system a weekly day and time for a social engagement phone call, consistently and effectively. MyHelloLine Agents use LifeBio Reminiscence Therapy Methods with specific life story questions asked, over time, during friendly visits by phone. Preliminary research and feedback finds that LifeBio methods increase happiness and satisfaction with life while lessening feelings of loneliness and social isolation. MyHelloLine Agents focus on each person’s wellbeing.
MyHelloLine phone outreach services are typically paid for by a senior care organization, government agency, senior living provider, health system, or health insurer. There are serious concerns about senior health and population health, and there is growing interest in social engagement worldwide. Also, as of 2019, physicians in the U.S. can note an ICD-10 code for isolation as a health risk. In addition to health organizations, families can also arrange to have a MyHelloLine Agent contact a parent, grandparent, or other loved one each week.
“People are lonely and isolated. This experience has opened my eyes and ears to what is truly important. I can tell I bring a smile to people’s faces. Reminiscing and reflecting on life experiences adds joy to both their day and my day,” said Colleen Pollock, a MyHelloLine Agent.
MyHelloLine Agents ask proven, research-based, evidence-informed life story questions to open new conversations during one-on-one social engagement visits which may last 15 minutes, 30 minutes, or 60 minutes. Topics of conversation include childhood memories, school or work experiences, family relationships, historical events, hobbies and interests, and beliefs and values. Many times, the calls naturally start with conversations about daily life and how people are doing.
“The phone is a powerful tool. MyHelloLine is available and easy to use, offering a unique engagement approach. Some older people don’t have a computer or tablet or smartphone. With this method, just answering the regular phone works! There is no substitute for the human voice and good conversation,” said Sanders.
MyHelloLine services can also include group calls to reminisce together live each week with interesting discussion topics posed. Group participants, who are typically age 65 or older, share their own experiences and enjoy listening to others’ memories. Each memory shared leads to others recalling their own stories.
MyHelloLine’s technology engine, powered by LifeBio and other systems, offers the capacity to dial out and speak with thousands of people across the United States and Canada. All systems used in MyHelloLine are secured using HIPAA and ePHI-compliant technologies, and all MyHelloLine Certified Agents receive ongoing, extensive communication training and HIPAA compliance and security training. Tracking of each private call and reporting is available; calls are monitored for quality and training purposes.
Learn more about MyHelloLine service offerings by calling 937-303-4576. Email firstname.lastname@example.org to request pricing or more info. Visit www.lifebio.com for details on LifeBio, Inc. and the MyHelloLine phone intervention services.
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